Acceptable Use Policy

This Acceptable Use Policy (the "AUP") governs use of services provided by MP Technology ("MP Technology," "we," "our," or "us"). It is intended to protect MP Technology, its personnel, its customers, and the security, availability, and integrity of the systems and platforms used in connection with our services.

By accessing or using MP Technology services, the customer and its authorized users agree to comply with this AUP. This AUP applies whether services are provided on a managed, co-managed, project-based, advisory, remote support, or other service basis.

1. Purpose and Scope

MP Technology provides business technology services that may involve access to customer environments, remote support tools, monitoring and management platforms, backup systems, security tooling, collaboration platforms, and other shared or third-party systems used to support service delivery.

This AUP establishes baseline restrictions on how those services and related platforms may be used. It applies to use of:

• MP Technology-managed systems and service platforms;
• shared tools used to deliver support, monitoring, backup, security, or administration services;
• customer environments to the extent MP Technology is asked to administer, support, or facilitate activity within them; and
• communications or interactions with MP Technology personnel in connection with service delivery.

2. Prohibited Conduct

You may not use MP Technology services to engage in, promote, facilitate, or support unlawful, harmful, abusive, fraudulent, or irresponsible activity. Prohibited conduct includes, without limitation:

• attempting to gain unauthorized access to systems, networks, accounts, applications, or data;
• intercepting, monitoring, or interfering with traffic, systems, or communications without authorization;
• introducing malware, ransomware, spyware, destructive code, backdoors, or other malicious software;
• using services to conduct phishing, credential harvesting, fraud, deception, impersonation, or other malicious campaigns;
• engaging in activity that violates intellectual property rights, privacy rights, contractual restrictions, or other legal obligations;
• using services in a way that is defamatory, threatening, abusive, harassing, or otherwise harmful to others; or
• using services in a manner that creates a material risk to the confidentiality, integrity, or availability of systems, data, or operations.

3. Misuse of Shared Platforms and Service Tooling

Where MP Technology uses shared or multi-tenant platforms to deliver services, those platforms must not be used in a way that disrupts service delivery, creates instability, or negatively affects other customers, vendors, or connected systems.

Without limitation, you may not:

• use shared systems in a way that degrades performance or consumes disproportionate resources;
• attempt to bypass service controls, security controls, logging, rate limits, or administrative safeguards;
• store, transmit, or process material through MP Technology-managed tools where doing so is inconsistent with the intended business purpose of the service; or
• use MP Technology service platforms for activities unrelated to legitimate business operations or agreed service delivery.

4. Security Testing, Scanning, and High-Risk Activity

You may not probe, scan, test, benchmark, or attempt to assess the security, resilience, or performance of MP Technology systems, tools, or service platforms without MP Technology's prior written authorization.

You may also not use MP Technology services to support denial-of-service activity, unauthorized vulnerability testing, exploit development, credential attacks, or other offensive security activity unless expressly authorized in writing as part of a defined and lawful engagement.

5. Offensive, Harmful, or Unlawful Content

MP Technology services may not be used to publish, store, transmit, link to, or facilitate access to content that MP Technology reasonably determines is unlawful, exploitative, threatening, abusive, hateful, or otherwise materially harmful.

This includes, without limitation:

• content that is unlawful to possess, distribute, or transmit;
• content involving exploitation, abuse, or non-consensual activity;
• content used to harass, threaten, or intimidate others; and
• content intended to facilitate fraud, malware distribution, or other malicious conduct.

6. Email, Messaging, and Communications Abuse

MP Technology services may not be used to send spam, phishing messages, deceptive communications, unsolicited bulk messages, or other abusive email or messaging traffic.

Where MP Technology manages or supports customer-owned messaging systems, the customer remains responsible for ensuring that communications are lawful, properly authorized, and consistent with applicable consent, privacy, and anti-spam requirements.

7. Software, Licensing, and Third-Party Rights

Where the customer provides software, cloud services, subscriptions, or third-party environments for MP Technology to manage or support, the customer represents that it has the legal right to use those products and to authorize MP Technology to perform the requested work.

The customer may not require MP Technology to deploy, manage, copy, configure, or otherwise use software or services in a manner that violates licensing terms, acceptable use restrictions, support limitations, export requirements, or the rights of any third party.

8. No High-Risk or Safety-Critical Use

Unless expressly agreed in writing and supported by an appropriate service scope, MP Technology services are not designed or intended for use in environments where a failure, delay, error, or interruption could reasonably be expected to result in death, serious bodily injury, or significant environmental harm.

This includes, for example, direct operation of life-support systems, air traffic control systems, nuclear facilities, weapons systems, or other safety-critical infrastructure.

9. Customer Responsibilities

Customers remain responsible for their own users, systems, data, and internal practices except to the extent responsibility is expressly assumed by MP Technology in a written agreement.

Without limiting that principle, the customer is responsible for:

• ensuring authorized users understand and comply with this AUP;
• maintaining appropriate administrative, technical, and organizational controls within customer-controlled environments;
• using services only for legitimate business purposes; and
• promptly notifying MP Technology of suspected misuse, compromise, or unauthorized activity involving services provided by MP Technology.

10. Investigations and Cooperation

MP Technology may investigate suspected violations of this AUP where reasonably necessary to protect its business, personnel, customers, systems, service platforms, or third parties.

The customer agrees to reasonably cooperate with inquiries relating to suspected misuse, abuse, security incidents, or violations of this AUP. MP Technology may also cooperate with law enforcement, regulators, or other authorities where legally required or where MP Technology reasonably believes such cooperation is necessary to protect persons, systems, or property.

11. Enforcement and Corrective Action

If MP Technology determines that this AUP has been violated, or that a use of services presents an unacceptable operational, legal, reputational, or security risk, MP Technology may take corrective action without prior notice where circumstances warrant.

Corrective action may include, without limitation:

• requiring the customer to cease the offending activity;
• suspending access to affected services, systems, accounts, or tooling;
• blocking traffic, content, or activity associated with the misuse;
• removing access privileges;
• terminating affected services in accordance with applicable agreements; or
• taking other reasonable action necessary to contain risk or preserve service integrity.

MP Technology shall not be responsible for any loss, interruption, or service degradation arising from enforcement actions taken in response to an actual or suspected violation of this AUP.

12. Relationship to Other Agreements

This AUP supplements, and does not replace, any master services agreement, statement of work, service order, remote support terms, privacy policy, website terms, or other written agreement between MP Technology and the customer.

If there is a direct conflict between this AUP and a separately executed written agreement, the written agreement will control solely to the extent of that conflict.

13. Changes to This Policy

MP Technology may update this AUP from time to time to reflect operational, legal, security, or service changes. When updates are made, the revised version will be posted on this page with an updated effective date.

Continued use of MP Technology services after an updated version becomes effective constitutes acceptance of the revised AUP, except where a different notice or amendment process is required by law or by a separate written agreement.

14. Contact Information

If you have questions regarding this Acceptable Use Policy, please contact MP Technology through the contact information provided on our website.