Contract Structure and Customer Agreements

MP Technology customer agreements are made up of three types of documents, each serving a different purpose: the Master Services Agreement, Product Terms, and Service Orders. Together, these documents define the legal and practical framework for how we deliver services to you.

The Master Services Agreement (MSA) contains the general legal terms and conditions that apply to all services we provide. It sets the foundation of our relationship, including responsibilities, limitations of liability, and other standard terms.

The Product Terms outline the particular terms and conditions that apply to certain service categories or product offerings (for example, Managed Services, Remote Support, or On-Demand Support). These terms supplement the MSA and Service Orders to cover requirements unique to a specific type of service.

Service Orders describe the specific services you are requesting at a given time. Each Service Order includes details such as the scope of work, pricing, and billing arrangements. Customers may place multiple Service Orders with MP Technology over time, allowing flexibility as your needs change.

Together, the MSA, Service Orders, and applicable Product Terms make up your complete customer agreement with MP Technology. If there is ever a conflict among these documents, the order of precedence is as follows: (1) the Service Order, (2) the Product Terms, and (3) the Master Services Agreement, unless otherwise agreed in writing.

This contract structure provides flexibility for you to engage with MP Technology on the terms you need today while keeping a consistent framework in place for future services.