Acceptable Use Policy (AUP)

Last updated: 09/13/2025

This Acceptable Use Policy (“AUP”) governs use of services provided by MP Technology Services (“MP Technology”) and is designed to protect MP Technology, its representatives, its customers, and the integrity of its shared platforms. By using MP Technology’s services, Customer agrees to comply with this AUP. Questions may be directed to [email protected].

1. Prohibited Conduct.

Customer may not use MP Technology’s services to engage in, promote, or facilitate any illegal, abusive, or irresponsible activity, including but not limited to:

1. Unauthorized access to, monitoring of, or interference with systems, accounts, or data;
2. Introduction of malware or other malicious code;
3. Fraudulent, deceptive, defamatory, or infringing activity;
4. Use of MP Technology’s shared systems (e.g., monitoring, backups, RMM, or XDR platforms) in a manner that degrades performance, disrupts other customers, or consumes disproportionate resources;
5. Activity reasonably likely to result in MP Technology’s systems being blocked, blacklisted, or targeted for retaliation.

2. Offensive Content & Behavior.

Customer may not use services to publish, store, transmit, or link to content MP Technology reasonably considers offensive, harmful, or unlawful (including harassment, hate speech, or sexually exploitative content). Customer shall not be abusive or threatening toward MP Technology representatives.

3. No High-Risk Use.

Services may not be used in environments where a failure could reasonably result in death, serious bodily injury, or significant environmental damage (e.g., air traffic control, nuclear facilities, life support).

4. Email & Messaging.

Customer may not use MP Technology services to send spam, phishing messages, or unsolicited bulk communications. Customer is responsible for ensuring proper opt-in/consent for any messaging campaigns conducted using customer-owned systems under MP Technology management.

5. Software & Licensing.

Where Customer provides its own software or cloud tenancy, Customer represents it holds valid licenses and adequate vendor support. Customer is responsible for maintaining compliance with licensing terms and authorizing MP Technology to perform management tasks (e.g., patching, configuration, monitoring).

6. Security & Testing.

Customer shall not attempt to probe or test the security of MP Technology systems without prior written approval. Customer remains responsible for reasonable security practices within its own environments.

7. Export Control & Legal Compliance.

Customer may not use services in violation of applicable export controls, sanctions, or other legal restrictions.

8. Cooperation with Investigations.

MP Technology may cooperate with law enforcement or regulatory authorities where legally required. Customer agrees to reasonably cooperate with MP Technology in the investigation of suspected misuse or security incidents.

9. Changes to AUP.

MP Technology may update this AUP by posting a revised version at
www.mpitservices.com/legal/aup.
Customers will be notified of material changes at least 30 days in advance.

10. Breach of AUP.

If Customer breaches this AUP (intentionally or unintentionally), MP Technology may suspend or terminate affected services, block content or traffic, or take other action deemed necessary. No SLA credit will apply to interruptions resulting from an AUP breach.